SMS Privacy Policy

1. SMS / Text Message Communications

Above & Beyond Plumbing LLC ("we," "us," or "our") may send text messages (SMS) to customers who have provided their mobile phone number and opted in to receive text communications. These messages may include appointment confirmations, service reminders, and responses to customer inquiries.

2. How to Opt In

You may opt in to receive SMS messages from Above & Beyond Plumbing LLC by:

• Providing your mobile phone number via our contact form and checking the SMS opt-in box, or
• Texting a keyword to our business number when prompted, or
• Verbally or in writing indicating consent during a service call or consultation.

Message and data rates may apply. Message frequency varies based on your service needs.

3. How to Opt Out

You may opt out of SMS communications at any time by:

• Replying STOP to any text message we send you, or
• Contacting us directly at (865) 643-8834 or office@aboveandbeyondplumbingtn.com and requesting removal from our SMS list.

After opting out, you will receive a one-time confirmation message and will not receive further SMS messages from us unless you opt in again.

4. How We Use Your Mobile Number

We use your mobile phone number only to communicate with you about our plumbing services, including scheduling, service updates, and follow-up. We do not sell or share your mobile number with third parties for marketing purposes.

5. Data Retention

We retain mobile phone numbers in our customer records as long as you remain a customer or have an active service relationship with us, or until you request removal. You may request deletion of your information at any time by contacting us.

6. Help

Reply HELP to any SMS message for assistance, or contact us directly:

This SMS policy is incorporated into our full Privacy Policy.